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Student CEO (SCEO) - WEST CHESTER UNIVERSITY (Chester)

Student CEO (SCEO) - WEST CHESTER UNIVERSITY (Chester)

SaxbysChester, PA, United States
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Student CEO (SCEO) - WEST CHESTER UNIVERSITY

Accepting applications for Spring 2026 and future semesters!

Reports to : Operations Lead

Classification : Full-time, seasonal

FLSA Status : Non-Exempt

Pay Type : Hourly

Scope : 1 cafe

Location : In-person at assigned cafe

Job Summary : The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with unparalleled ownership of a business while developing leadership skills across team development, community engagement, and financial management.

What You Will Own

  • Team Development : Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
  • Community Leadership : Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.
  • Financial Management : Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
  • Brand Representation : Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.

Who You Will Support

  • Operations Lead : Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
  • Marketing Team : Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
  • Recruiting Team : Assist in identifying, recruiting, and developing talent for both cafe positions and future Student CEO succession planning.

    • Who You Will Supervise

    This position will supervise an average of 15 direct reports

    What Success Looks Like

  • Cafe achieves or exceeds budgeted revenue targets
  • Cafe operates at or above budgeted Net Operating Income
  • 30%+ of cafe staff are developed into Team Leads
  • Guest satisfaction metrics consistently above 4.5 / 5

    • Where You Excel

  • Confident Communicator
  • Developer of Individual Contributors
  • Master of Prioritization
  • Adaptable to Change
  • Autonomous Problem Solving
  • Financial Acumen

    • What You Have Done

  • Completed at least one year of undergraduate studies
  • Prior Saxbys cafe experience preferred
  • Demonstrated leadership experience in academic, professional, or volunteer settings
  • Experience in customer service, hospitality, or retail preferred

    • What is Required

  • Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities.
  • Must be an undergraduate student of the partner organization in good academic standing
  • Ability to work 30-40 hours per week during cafe operating hours
  • Physical requirements :
  • Able to stand, walk, and smile for extended periods of time
  • Able to stoop and kneel
  • Push, pull, lift or carry up to 35 lbs
  • Ascend or descend ladders, stairs, ramps
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    Student West Chester • Chester, PA, United States