Medical Support Assistant
The Medical Support Assistant (MSA) serves in Health Administration within the Central Iowa VA Healthcare System. The MSA performs duties related to the receipt, intake, and indexing of health and administrative information while interfacing with personal computer applications as well as numerous Vista applications. Major duties include, but are not limited to :
- Scheduling, canceling, re-scheduling patients' appointments and / or consults
- Entering no-show information, monitoring the electronic wait list
- Preparing for clinic visits
- Monitoring both inpatient and outpatient appointments for areas of responsibility
- Ensuring encounter forms are completed in order to obtain appropriate workload credit
- Verifying and updating demographics and insurance information
- Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
- Performing basic eligibility, co-pays, and preauthorization requirements for specific coverage
- Reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record
- Maintaining the confidentiality of information obtained to carry out required duties
- Communicating with physicians, case managers, and other allied health professional staff using sound interpersonal skills
- Making decisions based on guidelines, precedents, and regulations and performing duties in such a manner that only minimal supervision is required
Work Schedule : Monday-Friday, 7 : 30am to 4 : 00pm
Recruitment Incentive (Sign-on Bonus) : Not Authorized
Permanent Change of Station (Relocation Assistance) : Not Authorized
Pay : Competitive salary and regular salary increases.
Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement).
Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12 / 31 / 1959. Must be proficient in written and spoken English. Subject to background / security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Qualifications Basic Requirements :
Citizenship. Citizen of the United States.Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience / Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.Certification. None required.Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation.Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.Physical Requirements. See VA Directive and Handbook 5019.English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.Grade Determination :
GS-3 MSA (Entry Level) : You must meet the Basic Requirements outlined above. In addition you must be able to demonstrate all of the Knowledge, Skills, and Abilities (KSAs) listed below.Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.Ability to utilize computer systems to enter administrative data in patient systems.Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.GS-4 MSA (Developmental Level) : In addition to the Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below :Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.Ability to use, and navigate between, various @types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.Knowledge of basic medical terminology to assist in the provision of care to patients.Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.GS-5 MSA (Full Performance Level) : In addition to the Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below :Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and / or reports.Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.Ability to schedule medical appointments in a clinical setting.Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.Ability to communicate effectively and professionally in person, electronically, and / or by telephone, with internal and external customers.Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff as necessary, to ensure a satisfactory resolution.