Talent.com
DATA ENTRY SUPPORT

DATA ENTRY SUPPORT

SpherionJacksonville, Florida
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Job details Interested in a unique data entry opportunity with a fortune 500 brand? We are currently hiring data entry agents to work on the Customer Care Support team for Coach! Become part of the Coach brand, and don't miss this awesome opportunity to start a new data entry journey with Spherion in partnership with Coach! This class will start October 20th, 2025. ...

Perks and benefits working at Coach thru Spherion :

  • Choose from a variety of schedules, and find one that meets your needs
  • Competitive wages, with performance based raises
  • 3 weeks of onsite training to support mastery of your skills and knowledge
  • Promotional opportunities : Training Team, Workforce Management, Seasonal Team Lead, and more
  • Eligible for product discounts

Responsibilities :

The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag / hardware requests, and auditing, as needed.

The successful individual will leverage their proficiency in data entry and customer service to :

  • Efficiently leverage multiple systems and tools to research and resolve customer issues
  • Process return / exchange and credit / charge transactions
  • Research returned items and resolve customer issues in a professional manner
  • Effectively communicate shipping delays to customers
  • Maintain undeliverable and problem return files
  • Review ecommerce orders to detect fraudulent activity
  • Other duties as assigned

    • Working hours : 8 : 00 AM - 8 : 00 PM

    Skills :

  • Passion for working within a team environment that delivers great customer experiences
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Effective decision-making, problem-solving skills and follow-up skills necessary
  • Ability to maintain a positive attitude in fast-paced work environment
  • Excellent organizational skills
  • Intermediate computer skills, including proficiency in Windows navigation and MS Office
  • Intermediate mathematical and analytical skills
  • High school diploma or equivalent required
  • Minimum of 1 year customer service or fraud review experience

    • Education : High School

    Experience : 0-1 years

    Qualifications :

  • Start date 10 / 20 / 2025
  • Must be able to work between the hours Monday - Sunday 8am - 8pm
  • Background checks required
  • Ability to interpret data and report appropriately
  • Data Entry - Alpha Numeric
  • Microsoft Excel
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    Data Entry • Jacksonville, Florida

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