Manager - Americas IT End User Computing

Manager - Americas IT End User Computing

The Manager IT Regional End User Computing oversees a group of IT Specialists in the Americas including our global Headquarters, large manufacturing sites, and office locations. Primary areas of responsibility include end user support, providing modern devices to employees, elevating employee experience, ensuring site availability and performance, as well as supporting or running projects at the site, regional, or global levels. This role is ~50% management and ~50% individual contributor. Ensures a team of IT specialists and external partners resolves reported issues proactively and follows up on resolution. Reports back to senior management regarding progress and status and coordinates with global colleagues to continue to deliver IT support services. Prioritizes support issues, projects and initiatives as needed aligned with organization, location, region and business requirements. Lead in planning and executing IT projects including coordination with local vendors, partners and site stakeholders and external parties. Has well-developed technical skills and a high-level of customer service-oriented experience with a coaching and mentoring approach to staff management. Is responsible for promoting and enforcing IT policies, policies & standards as well as driving fulfillment for defined KPI's and SLA's

Key Tasks, Deliverables & Objectives :

• 24 / 7 regional operational ownership of end-user systems including, but not limited to, desktop computers, laptops / tablets, peripherals, VDI, remote and wireless access and the associated operating systems and applications.
• Lead a team of IT Specialists in delivering high quality, constantly adapting, excellent end user technology services to all our customers including desktop, mobile, and remote.
• Provides direct support to end users, specifically at the HQ location
• Direct the continuous and secure operation, administration and maintenance of the corporate computing and networking infrastructure at the 24 / 7 sites in the region, including development of IT Risk Management, Disaster Recovery and Business Continuity Plans.
• Streamline, coordinate, and order IT equipment and supplies following company procurement procedures.
• Coordinate training of new IT regional specialists (internal / external) as needed.
• Partners with the Global Service Desk to ensure IT services are delivered optimally and issues are followed up with urgency.
• Holds others accountable for consistently following through on commitments and ensuring that results are achieved,
• Makes talent decisions (i.e., selection, development, performance management and rewards)
• Manages a budget supporting all PC & peripheral expenses and chargebacks in their region.
• Manages and implements hardware and software Asset Management best practices including regular reporting and audits.
• Contributes to the development of multi-year IT roadmap and strategic planning activities as well as budgeting and forecasting activities.
• Implements and clearly communicate processes regarding Standard Operating Procedure (schedules, after hour support, ticket management and assignment, call escalation).
• Continuously improves processes independently assess areas of opportunities that increase customer service and staff efficiencies.
• Completes other duties as assigned

The following are required for the role :

The following are preferred for the role :

Base Pay Range : $107,000 - $156,750. The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. If you are interested in this position, we'd ask that you apply! #BePartoftheSolution

Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and / or individual employee job performance.

At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.

Refer to the Hiring Process tab on our Careers page for a detailed description on the physical job requirements.

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forwardproducts that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties : Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.