Manager, Communications

Job Description

Job Description

Company Description

At University of Maryland Charles Regional Medical Center (UM CRMC), our talented and diverse groups of professionals represent our strength. Through teamwork and a collaborative work environment, we proudly serve our patients and our community with unwavering commitment. It’s our passion for people that motivates us to do great work every single day.  Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

Job Description

Job Summary

Under general supervision, works to provide administrative leadership for switchboard and physician answering services issues (services, billing, contracts, policy enforcement) in the medical center.  Manage all switchboard staff and functions within the department to include scheduling and timekeeping (Kronos).  Develops and implements department policies and procedures.  Ensures departmental compliance with regulatory requirements.  Responsible for the planning for, procurement, and management of telecommunications equipment including PDA’s, ZEBRA phones, desktop phones, and pagers.  Coordinates the problem reporting and resolution for all phone-related communications issues. Does or coordinates the programming / setup of the hospital PBX and Nurse-call / Emergin systems.   Supports the contracted phone-based interpretation services.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Manages and directs the daily administrative and technical activities and personnel of the Telecommunications Department to include the Switchboard and Physician Answering Service; develops policies and procedures that guide and support services; maintains accurate schedules for staff and ensures time is accurate in the system for payroll
• Supports telecommunications and information technology infrastructure by coordinating telephone system moves, adds and changes; manages the administration of the PBX and voice mail system; providing recommendation and assistance with changes to voice / data network for system optimization / improvement ; schedules PBX and telephone system maintenance and repairs; participates on selection of vendors for communications equipment and services
• Monitors staff work performance, development and competence; provides opportunities for training and development; monitors staff progress toward defined goals / required results, providing specific feedback, coaching and corrective action when necessary
• Operates the department in a fiscally responsible manner maintaining operation with budget and making adjustments when needed; reviews monthly bills, verifying charges are accurate and makes note of any trends; coordinates billing and accounts receivables functions for the physicians’ answering service
• Maintains and publishes a hospital directory reflecting current staff and physicians phone numbers.
• Perform all other duties as assigned.

Qualifications

Education & Experience - Required

Education & Experience - Preferred

Knowledge, Skills, & Abilities

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation :