Associate Customer Service Representative (Remote-August 2025)

Associate Customer Service Representative (Remote-August 2025)

Job Category : Intermediate Level Cleric

Requisition Number : ASSOC005156

Posted : June 25, 2025

Full-Time

Hourly Range : $14.74 USD to $22.84 USD

Fargo, ND 58121, USA

Job Details

Description

You likely know us as an insurance company, but that's just a portion of what we do! Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond!

Work environment

This opportunity is eligible for fully remote work in qualifying states, excluding Alabama, Alaska, California, Colorado, Connecticut, Delaware, District of Columbia (Washington D.C.), Hawaii, Illinois, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, Utah, Vermont, Washington, West Virginia, Wyoming.

We empower our employees to find a work style that is best for them.

The start date for this position is August 4, 2025, and will be working Monday - Friday from 8 : 30 am - 5 : 00 pm Central Time Zone. Training will take place Monday Friday from 8 : 00 am 4 : 30 pm Central Time Zone for approximately the first 10 weeks.

Pay information

• The estimated starting pay range for this role is $16.00 - $19.00 / hour. Offers to top candidates are based on various factors such as previous experience, qualifications and internal equity.
• Opportunities for continued salary growth through performance-based incentive programs.
• Pay Level : 014
• FLSA Category : Nonexempt- Hourly
• BCBSND also offers a competitive benefits package to their employees and this role is eligible for benefits beginning September 1, 2025.

A day in the life

The Associate Customer Advocate is responsible for assisting and educating members, providers, or customers on products and plans. This position researches, analyzes, and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. In addition, this position will foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries.

Associate Customer Advocates work in a structured, fast-paced call center environment. They have a supportive team of trainers and leaders to guide them through a phased training and ensure they develop the skills to succeed in the health insurance industry.

What you need to succeed

Benefits

Additional company perks

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.