Centralized Service Analyst

The Centralized Service Analyst (CSA) will join the Central Review Team and play a key role in supporting the court system by reviewing, processing, and maintaining accuracy in electronic case filings across multiple divisions, including Civil, Criminal, Family, and Probate. The CSA will ac curately complete filings within the court’s case management system (Enterprise Justice), c ommunicate with court staff regarding processed filings to ensure accuracy and consistency, and r espond to and assist customers via email with eFiling questions and issues.

The ideal candidate will bring an attention to detail and the ability to manage a high volume of work in a fast-paced environment. This individual should have strong communication skills to establish and maintain effective working relationships with external customers and internal business partners. Proficiency with case management or data entry systems is desired but not required.

This is a full-time position for the Central Review Team in Montpelier, Vermont and the individual can work in Montpelier or remotely with proximity to a Vermont court location. The starting salary is $24.59 per hour. The Centralized Service Analyst is a non-exempt Judicial Branch position equivalent to pay grade 21. The State of Vermont’s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work / Life balance : 12 vacation days earned per year, 12 sick leave days earned per year, 13 paid holidays each year
• Two ways to save for your retirement : A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low-cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Minimum Requirements

OR

High School diploma or equivalent AND five (5) years or more of experience in directly related customer service.

Summary of Duties

This position provides specialized services in supporting state-wide Judicial operations and delivering comprehensive services to litigants. Advanced clerical and procedural work with occasional role as team lead in supervisor’s absence. The work is complex and requires knowledge of legal practices and procedures and specialized computer skills. Although assigned duties are similar to those of less senior clerical positions, this position is differentiated by the degree of independence and responsibility for various projects and programs. Work is performed under the general supervision of an administrative superior.

Other Duties and Responsibilities

The above statements provide the general nature and level of work performed by employees of this classification.  It is not intended to be an exhaustive list of all the responsibilities, duties and skills required of this classification.  Actual assigned duties may differ due to the varying needs of the Judiciary.

Scheduled hours of work generally conform to public court hours, but assignments may extend beyond those hours. Occasional travel to other courts within the State of Vermont may be required. Travel will be reimbursed according to State policies. This position will be eligible for longevity increases in accordance with the State step pay plan and annual cost of living increases as enacted by the Vermont State Legislature. Job Code #25067

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills in all state government positions. The Judicial Branch is committed to a policy of equal employment opportunity, and the recruitment process is designed to treat all applicants equitably.