Assistant Casino Shift Manager

Overview

This position is responsible for the overall supervision of casino table gaming activities and employees on an assigned shift to ensure that gaming regulations are observed and to protect the security and integrity of the games. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Train, motivate, and supervise games staff in order to ensure that team members receive adequate guidance and resources to accomplish established department standards.
• Open and close games in a manner that provides optimal labor efficiency and customer service.
• Report any suspected irregular or illegal gaming practices to the Security / Surveillance Department and Director of Gaming Operations to ensure that gaming policies and regulations are observed at all times.
• Monitor security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls.
• Ensure all reports or monetary paperwork are accurate, signed and sent to appropriate recipients.
• Communicate with hosts any of the guests needs and follow through when guest is waiting for a response.
• Mentor and coach floor supervisors.
• Be available to assist with maintaining equipment and any floor / table maintenance.
• Monitor and maintain card and dice inventory and ensure these controls are being followed on a daily basis.

SUPERVISORY RESPONSIBILITIES

Ability to use all equipment associated with the position, including but not limited to computer keyboard.

Must be able to review and comprehend all necessary documentation.

Ability to observe and direct actions of subordinates.

Ability to communicate effectively at all times, with customers as well as all levels of employees.

Ability to effectively and efficiently move around work area.

This position spends the majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION and / or EXPERIENCE

Prior Casino Experience

What we offer you :

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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