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Solution Architect

Solution Architect

ViaPlus by VINCI HighwaysPlano, TX, US
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ABOUT VIAPLUS :

  • ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry.
  • Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility.
  • As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
  • We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.
  • ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland.
  • We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries.
  • Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
  • We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience.
  • Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions.
  • In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

Learn more :

  • http : / / www.viaplus.com ABOUT VINCI HIGHWAYS VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services.
  • We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries.
  • VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.

    • More information :

  • https : / / www.vinci-concessions.com / en / vinci-highways https : / / www.linkedin.com / company / vinci-highways / @VINCIConcess JOB PROFILE : Solution Architect JOB LOCATION : Plano, TX JOB RESPONSIBILITIES : The Solution Architect will join the Commercial Sales team, specializing in customer contact center technology.
  • The ideal candidate will have a strong background within the contact center technology industry, excellent written communication skills, and a talent for articulating complex solutions that enhance customer interactions through innovative technologies.
  • This position is responsible for evaluating requirements, analyzing client needs, identifying appropriate services and solutions, and preparing tailored responses to various client solicitations.
  • The Solution Architect will work under the leadership of the Senior Solution Manager within the broader Commercial department and will play a key role in helping the team meet and exceed sales goals by ensuring the technical accuracy and relevance of proposed solutions, particularly within tolling and customer service environments.

    • Pre-Sales Support :

  • Collaborates with sales teams to understand customer needs.  Crafts and presents tailored technical solutions.
  • Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
  • Client Proposal Requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response preparation.
  • Support Business, Functional, Operational, and Technical solution evaluations.
  • Prepare, and maintain project proposal documentation responses.
  • Document necessary collected information referring to the proposal requirements and company business practices Perform the analysis, review, and design of system features.
  • Create workflow charts, process diagrams, test cases / plans, and business requirements as needed.

    • Product Demonstrations :

  • Conducts demos, presentations, and proof-of-concept sessions to showcase product capabilities, making complex technical information accessible to non-technical customers.

    • Technical Expertise :

  • Serves as a subject matter expert, answering detailed technical questions and addressing concerns during the sales process.
  • Collaborate with Commercial and Marketing teams to understand customer requirements, enhancing sales support strategies.
  • Analyze and evaluate contact center technologies to identify areas for improvement and optimization.

    • Solution contact center solutions, integrations and service offerings to meet customers' technical requirements and evolving market needs.   Customer Engagement :

  • Builds relationships with clients, helping them understand how the product fits into their operations or solves specific problems.  Feedback Loop : Communicates customer feedback to product and engineering teams to influence future development.  Collaborate with cross-functional teams to implement and integrate new technologies and systems.  All other duties as assigned.   QUALIFICATIONS : Superior personal and interpersonal attributes (e.g., results-oriented, and performance-oriented work style, creativity, entrepreneurial qualities, personal maturity).
  • Ambitious and motivated with leadership skills but a collaborative personality.
  • High level of integrity and reliability.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts.
  • Excellent analytical skills, logical and structured thinking, and creativity in problem-solving.
  • Curiosity, adaptability, and the willingness to learn new processes and methodologies.
  • Ability to demonstrate commitment to quality and client satisfaction.
  • Ability to work independently and work effectively within a team environment.
  • U.S.-based experience working with the end client environment preferably in banking, finance, or transportation / mobility domain.

    • EDUCATION & EXPERIENCE :

  • 3-5 years of experience in a solution architecture or similar role, within a contact center environment.
  • Strong knowledge of contact center technologies such as IVR, ACD, CRM, and workforce management systems.
  • An Undergraduate degree in any field, major field of study in Technology or Computer Science is a plus.
  • SUPERVISORY RESPONSIBILITIES N / A WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk.
  • The employee will be working and navigating on a computer.
  • The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk.
  • The employee may occasionally be required to lift and / or move up to 20 pounds.
  • The work environment is usually moderate to loud.
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    Solution Architect • Plano, TX, US