Customer Service Associate

Customer Service Associate

As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts : opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.

Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!

Qualities of awesome Canes Customer Service Associate :

Team player

Excellent communicator

Happy, Courteous and Enthusiastic

Hard working and attentive

Responsible and dependable

Authentic and genuine

Takes pride in doing a good job

Benefits available for hourly Crew :

Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection

OnePass Gym Membership Program

401(k) With Safe Harbor Employer Match (age 21 & older)

Access to financial advisors for budget and retirement planning

Crewmember Assistance Program

Education assistance

Pet Insurance

Perks & Rewards for hourly Crew :

Paid Time Off

Closed for all major holidays

Early closure for company events

Casual Work Attire

Flexible Scheduling

Perkspot Employee Discount Program

• Must satisfy hours requirement per year
• Locations may vary

ESSENTIAL FUNCTIONS OF THE POSITION :

The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lift and carry, push or pull heavy objects up to 50 pounds

Kneel, bend, twist or stoop

Ascend or descend stairs

Reach and grasp objects (including above head and below waistline)

Excellent verbal and written communication

Ability to show up to scheduled shifts on time

Cleaning tables, floors and other areas of the Restaurant

Taking orders from Customers and processing payments efficiently

Follow proper safety procedures when handling and / or preparing food

Ability to multitask

ADDITIONAL REQUIREMENTS :

Must be 16 years of age or older

Provide all Customers with quick and friendly service

Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service

Work under pressure and at a fast pace

Align with Raising Cane's culture by balancing Working Hard and Having Fun

Take initiative

Comply with Company policies

Raising Cane's appreciates & values individuality. EOE

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.