Experienced Service Consultant - Northside Lexus

Job Description

Job Description

Experienced Service Consultant

Northside Lexus is looking for an Experienced Service Consultant to join our team. Our Service Consultants are the face of our service department—greeting every guest with professionalism and a smile, listening to their concerns, and ensuring they feel confident about their vehicle’s care. You will act as the key link between our customers and Service Technicians, keeping clients updated throughout the repair process and ensuring an exceptional ownership experience.

Essential Job Responsibilities

• Greet customers and build strong, lasting relationships through excellent service.
• Provide accurate repair and maintenance estimates.
• Communicate repair status, timelines, and costs to customers in a clear and timely manner.
• Review completed work with customers, explaining services performed and answering questions.
• Proactively recommend additional services using a consultative, customer-first approach.
• Handle minor customer concerns and escalate larger issues to the Service Manager as needed.
• Ensure vehicles are cared for properly and dealership standards are followed.
• Maintain Customer Satisfaction Index (CSI) scores in line with dealership expectations.

Requirements

Education and / or Experience

WHAT WE OFFER

About our Company :

Our Talent Team recruits talent to complement both our Westside and Northside Lexus dealerships. With our recent business growth, we are in need of quality individuals to staff our dealership needs. We seek individuals who have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction, and a desire for a long-term profitable career. If you’re looking for a rewarding career using your outstanding customer service skills, apply today.

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