Sales Operations Senior Manager
The Sales Operations Senior Manager is a strategic leader supporting the Professional Sales Organization (PSO). This role leads a high performing team and drives initiatives that enhance sales productivity by identifying and addressing operational gaps. In partnership with the Enterprise Sales Operations Director and PSO leadership, the Senior Manager leads the development and execution of processes and large-scale initiatives across :
- Sales compensation design and administration
- Sales performance management
- Sales analytics & intelligence
- Sales force design & deployment
- Sales process & systems
Responsibilities
Team Leadership & Development
Lead and develop the PSO Sales Operations team, fostering a high-performance culture and ensuring alignment with firm-wide goals and priorities.Sales Compensation
Design and administer compensation plans for new and existing sellers.Build and manage scalable compensation models to forecast impact and support onboarding.Oversee validation and calculation processes to ensure accuracy and consistency.Ensure enough resources are assigned to adequately administer sales compensation programs.Work with the appropriate internal partners to establish or modify sales compensation program rules, policies and procedures.Budget & Expense Management
Lead various components of the PSO fiscal year budget planning and allocation process across labor, expenses, and incentives.Collaborate with finance to forecast against budget on a quarterly or as needed basis.Oversee the tracking of actuals monthly, proactively recommending actions needed to stay within budget.Sales Process & Technology Optimization
Partner with PSO leadership to identify process improvement opportunities.Collaborate with Growth Technology to enhance Salesforce and user knowledge, experience, and overall tool adoption.Promote a culture of continuous process improvement.Sales Integration Execution
Oversee integration of merged seller teams and ensure successful implementation of PSO sales processes.Review legacy incentive plans and payments and model the impact of transitioning to current PSO compensation structures.Sales Analytics & Tool Development
Lead collaboration with sales, Data Analytics, and Growth Technology teams to deliver accurate and efficient analytics.Develop new tools, systems, and reporting to support PSO operations and sales initiatives.Conduct audit of existing tools and guide the design and adoption of improved resources.Performance Management & Enablement
Work closely with leadership to define and implement performance measurement and management programs.Align reporting, training, and incentive programs with performance priorities to ensure PSO success.Qualifications
Bachelor's degree in Business Management, Finance, or a related field7+ years of experience in Sales Operations or a similar function3+ years of leading high-performing teamsDeep understanding of incentive compensation design, execution, and the behavioral impact of plan structuresStrong analytical skills with expertise in performance dashboards, budgeting, and forecastingExcellent communication and stakeholder engagement abilitiesProficiency in CRM systems (Salesforce preferred), business intelligence tools, and sales analytics platformsAbility to thrive in a fast-paced, matrixed environmentSolid knowledge of IT systems and experience in defining business requirementsSkilled in managing multiple concurrent projects and communicating status to senior executivesStrategic thinker with creativity and agility to balance hands-on analysis with big-picture planningThe compensation range for this role is $133,340 to $252,790. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
