BILINGUAL MEDICAL SCHEDULER (Remote)

Job Description

Job Description

Salary : $21 per hour plus Benefits and PTO

The Bilingual Medical Scheduler promptly and courteously answers incoming high-volume calls and simultaneously schedules accurate appointments for new and existing patients seeking treatment for orthopaedic spine and neck injuries, diseases, and disorders. This role works under limited supervision remotely (after training) within thirty (30) miles of Tampa, Florida.

ESSENTIAL RESPONSIBILITIES :

• Answers, orients, and greets telephone patients in a prompt, professional, friendly, and enthusiastic manner.
• Utilizes efficient data entry skills to schedule patients into Allscripts system, allowing ample time for relevant imaging, authorizations, follow ups, etc.
• Cheerfully obtains required patient demographics, insurance, and eligibility information and inputs data accurately and completely while simultaneously providing an excellent telephone experience for each patient.
• Translates telephonic conversations in Spanish and English accurately, and ensures clear communications, patient confidentiality, and diligently protects patient health information per HIPAA.
• Meets or exceeds productivity requirements as directed by the Medical Scheduling Manager.
• Forwards general inquiries to appropriate team members.
• Maintains professional working relationships with all contacts, both internal and external.
• Provides timely responses with appropriate sense of urgency to all inquiries within 24 hours per company policy (voicemails, emails, online requests, etc.)
• Manages limited paper documents and assists with effective electronic indexing as required.
• Exhibits high quality initiative and a patient-focused attitude to provide a world-class, positive experience for every caller, every time.
• Performs other duties as directed or assigned by the Medical Scheduling Manager.

QUALIFICATIONS :

INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER