Customer Success Manager

Transform customer relationships into long-term success! As a Customer Success Manager , you will ensure customers achieve their desired outcomes through the effective use of our software solutions. You will be responsible for driving retention, renewal, and growth by serving as a trusted advisor and aligning customer goals with Epicor's business objectives. We are seeking applicants with a strong understanding of SaaS and On-Premise software models, exceptional interpersonal and communication skills, and the ability to build and maintain relationships with stakeholders at all levels.

What you will be doing :

• Developing deep relationships with customers, understanding their needs, and helping them maximize the value derived from our products.
• Develop and maintain strong relationships throughout the customers organization.
• Serving as the primary point of contact for customers post-sale and acting as a liaison between the customer and internal teams.
• Proactively identifying opportunities for customer growth, expansion, and upsell, in both SaaS and On-Premise environments.
• Monitoring customer health and engagement metrics, taking action to address risks and drive retention and renewal rates.
• Providing regular business reviews and strategic recommendations to ensure customers achieve their business objectives.
• Collaborating with Product and Engineering teams to relay customer feedback and advocate for product enhancements.
• Managing the renewal process, negotiating contract terms, and ensuring a seamless renewal experience.
• Resolving customer escalations and issues, coordinating with Support and Technical resources as needed.
• Staying up to date with industry trends, product releases, and emerging technologies relevant to SaaS and On-Premise solutions.
• Attend on-site customer events to strengthen our business relationship, generate leads, and / or create new sales opportunities.

What you will likely bring :

What could set you apart :

#LI-MB1 #LI-REMOTE

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners .

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness : Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility : Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development : Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Inclusive Workplace : Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance : Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility : Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range :

Minimum : $50,000 USD Maximum : $150,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter : Mouy Bun