Sales Associate • (Johnston)

Sales Associate

Notice to Applicant about this Employer : You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and / or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

About Ace Hardware of Ankeny and Johnston Ace Hardware We are proud to be a locally owned, 2nd generation family business that serves Johnston, Ankeny and its surrounding communities with our two store locations in Ankeny & Johnston. Our aim to provide great customer service to our customers and remain a positive impact in our local communities. We are affiliated with Ace Hardware Corporation based in Oak Brook, IL which is a retailer-owned hardware wholesaler that began operation in 1924.

General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. As a Sales Associate one must be able to provide excellent customer service, be a team player, possess great interpersonal skills and a teachable attitude.

Essential Duties & Responsibilities Include the Following

• Customer Service :
• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Store Operations :
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

Flexibility and the ability to multi-task are key components for working at Johnston Ace Hardware. Must be able to work flexible hours, including nights and weekends.

Education / Training

High School or GED equivalent. Formal retail experience preferred.

Physical Demands

Standing, walking, lifting (up to 40 lbs) and climbing.