Technical Consultant (New York)

About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.

Ramps investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companiesStripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital Oneas well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Companys Most Innovative Companies list and LinkedIns Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazines 100 Most Influential Companies.

About the Role

Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. Youll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers so that Ramp continues to scale with their needs.

You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customers needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers.

You will define the customers financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramps technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.

What Youll Do

Act as a technical advisor to customers and Ramps internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design

Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations

Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success

Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options

Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramps API

Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs

Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly

Contribute to internal documentation and tooling that scales Ramps ability to support integration use cases across a growing customer base

Influence Ramps product roadmap by channeling customer pain points and feedback to the Product and Engineering teams

What You Need

Bachelor's degree in computer science, engineering, finance, business, or a related field

4+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment

Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance / accounting workflows

Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders

Strong communication skills : able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomatically steer conversations when requests are misaligned with best practices or product capabilities

Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering

Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership

Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramps upmarket motion

For candidates located in NYC or SF, the pay range for this role is $167,000 - $220,000. For candidates located in all other locations, the pay range for this role is $150,000-$206,000.

Benefits (for U.S.-based full-time employees)

100% medical, dental & vision insurance coverage for you

Partially covered for your dependents

One Medical annual membership

401k (including employer match on contributions made while employed by Ramp)

Flexible PTO

Fertility HRA (up to $5,000 per year)

WFH stipend to support your home office needs

Wellness stipend

Parental Leave

Relocation support to NYC or SF

Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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