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Stand Lead

Stand Lead

Sodexo Live! (Hourly)Miami Gardens, FL, USA
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Section 1 : Identifying Information

Position Title : Hospitality Lead - Quick Serve Job Group : Operations

Reports to : Hospitality Assistant Manager, Hospitality Manager Job Code : 84DT1Q

Approvals : Hospitality Assistant Manager, Hospitality Manager Status : Full / Part-time Hourly

Section 2 : Position Purpose

A Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast and

efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made

or made fresh-to-order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu.

Style of service may be either grab-and-go, restaurant-style or in-seat service format.

The Hospitality Lead - Quick Serve may work at various locations throughout venue decks and

concourses, including mobile stands, permanent stand fixtures or cafes / bistros. They may handle

monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and

sanitation.

Section 3 : Responsibilities, Supporting Actions, and End-Results

Major Responsibility : Support servers and act as a role model in providing outstanding service to all

Quick Serve customers.

Supporting Actions :

  • Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick

Serve locations at start and close of business.

  • Follow all Sodexo Live! uniform and grooming standards.
  • Wait pre-shift or pre-event check-in meetings and follow instructions from managers and

    • supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.

  • Follow established procedure for time and attendance and taking assigned meal breaks.
  • Apply consistent focus on the customer and pay close attention to detail in the performance of all

    • tasks.

  • Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve

    • department employees and management.

  • Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye
  • contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;

    • Demonstrate Sodexo Live! standards for guest service.

  • Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
  • Continually observe surroundings and monitor guests to ensure they are properly attended to;

    • Immediately alert Security of any suspicious activity.

  • Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information
  • regarding guest complaints and / or feedback to ensure that customer needs are always met;
  • Make proactive suggestions for improving the customer experience at all points of sale.
  • Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards

    • for sanitation and safe food handling.

  • Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and

    • complaints; Involve a supervisor when previous methods have been unsuccessful.

  • Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of

    • guests to verify age requirements for consumption of alcohol.

  • Perform other tasks and duties from time to time, as directed.

    • Job Posted by ApplicantPro

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    Stand Lead • Miami Gardens, FL, USA