Guest Service and Events Associate

Guest Service And Events Associate

Under the direction of the Gift Shop Manager or the Guest Service Manager, the part-time Guest Service Associate will be responsible for greeting customers and assisting with their admission and purchasing needs, while providing an excellent level of guest service in the gift shop and admissions area. Phipps Conservatory and Botanical Gardens is an equal opportunity employer that is committed to attracting and retaining a diverse staff. We strive to create a working environment that is inclusive, equitable and welcoming as we honor employee experiences, perspectives, and unique identities.

Principal Duties And Responsibilities :

• Greet the public from inside the Conservatory, distribute information, answer questions and direct guests where necessary.
• Present the Conservatory in a positive, friendly and courteous tone to all guests.
• Operate the cash register and computer to process admissions and sales.
• Work proactively in assisting patrons with their gift-buying needs.
• In the absence of the Gift Shop / Guest Service Manager or Gift Shop / Guest Service Coordinators, open and close the register, count money and balance the drawer.
• Work with other Conservatory personnel to continually update the public on Conservatory happenings.
• Answer phones, providing directions and information concerning shows, events, etc.
• Handle all visitor complaints, accidents and problems.
• Assist with the training of new part-time Guest Service Associates.
• Model professional communication with both coworkers and guests at all times.
• Maintain cleanliness of admissions and gift shop areas.
• Check on restrooms and notify facilities when these are in need of attention.
• Sell memberships upon request and prepare paperwork for the Membership department.
• Perform computer data entry.
• Track questions asked by patrons and keep information available for future reference.
• Perform other activities and duties as required.

Knowledge, Skills And Abilities Required :

Working Conditions :

Minimum Position Guidelines (Education, Experience And Certification) :