Dispute Specialist - BankCard

Working At Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range Hourly : $20.90 - $26.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to perform dispute related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing / reissuing accounts.

Essential Functions

• Provide answers to low complexity questions about cases to assist new team members
• Assist with documenting department procedures
• Assist with training team members
• Review and confirm validity of customer documents through research
• Perform and review validity of commercial account administrators
• Work all lines of business type of dispute cases and handle high dollar cases
• Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing / reissuing accounts
• Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line
• Report activity to card associations as needed
• Process commercial card boutique service requirements and assist authentication for call center when needed
• Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s)
• Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies
• Process stop payments in the associated systems
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

Education & Experience

Level of role is determined by knowledge, experience, skills, abilities, and education

For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Dispute Specialist BankCard and Senior Dispute Specialist BankCard job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.90 - $26.90 per hour.

Location : 811 Main St, Kansas City, Missouri 64105