Quality Improvement Project Manager - BIDMC (Hybrid)

Performance Improvement Facilitator

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Summary :

This position is responsible for facilitating the work of performance improvement activities and the rigorous evaluation of those activities. The position will manage a portfolio of a variety of projects supporting the division and department quality and quality improvement initiatives. They will also draw upon technical skills to determine data needs, design collection tools and reports, query data from data repositories, validate, analyze, and summarize trends. Incumbent must have exceptional interpersonal and leadership skills, the ability to facilitate interdisciplinary teams, and provide expert performance improvement guidance and mentoring to individuals and teams. The incumbent may manage the life cycle of grants and contract opportunities supporting this work. This role will lead large, cross-disciplinary projects aimed at improving flow, efficiency, and overall operations across the organization. Key initiatives include examples such as supporting ancillary services like radiology and pharmacy that span both inpatient and outpatient settings. The primary focus will be on advancing quality initiatives, High Reliability work in collaboration with the CMO, and supporting the DFCI cancer collaboration.

Essential Responsibilities :

• Develops project scope, goals, and objectives, success criteria, assumptions, and team membership through rigorous analytical processes in collaboration with project sponsor(s).
• Advocates interdisciplinary participation in all improvement efforts. Negotiate and define scope of services provided to teams.
• Ensures effective project planning. Design communication strategies for project progress.
• Provides project guidance to operational project leaders and sponsors.
• Analyzes projects by vice presidents or department leaders to assess organizational potential and strategic alignment.
• Participates in organizational Committees and Councils as assigned (member or support staff).
• Collaborates with others to develop and execute redesign and performance improvement models. Identify the strengths and weaknesses of teams and learning opportunities for individuals and teams.
• Develops approaches to quantify and report on key performance measures in all improvement work.
• Provides training in project management and performance improvement, Mentors team leaders and teams.
• Partners with sponsors and team leaders to strategize team project plans.
• Ensures equal participation by team members, providing feedback to all levels of the team.
• Facilitates alignment of goals across the organization. Actively seek information from all customers.
• Identifies sources of data for teams, including internal and external benchmarking information.
• Facilitates the documentation of process flows (current / future state).
• Designs data collection methods and data analyses to support team efforts.

Required Qualifications :

Preferred Qualifications :

Competencies :

Physical Nature of the Job :

Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, or pulling objects. Sitting most of the time, with walking and standing required only occasionally.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled