General Manager - Artificial Intelligence

Overview

Why UKG :

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role :

UKG's AI solutions offer numerous advantages, particularly in Human Capital Management (HCM), by improving employee experiences through AI-powered insights, enhancing efficiency by automating tasks, and enabling data-driven decision-making. The General Manager (GM) for Artificial Intelligence (AI) at UKG is a visionary leader with P&L accountability and responsibility for transforming and growing the AI business as part of UKGs broader growth initiatives. The AI GM will be responsible for the business's short and long-term strategy and product roadmap and will accelerate the product journey and operationalize the product management and product marketing functions ensuring seamless integration and collaboration across shared services in Engineering, Design, Security and Architecture, in order to enable scale and stay ahead of customer demands. Reporting to the Chief Product Officer, the AI GM will have P&L responsibility for the business and lead a team of approximately 16 team members.

The AI GM will combine a highly strategic mindset, operational orientation, and an ability to drive measurable change. They will be responsible for assessing and developing the team and infusing operational rigor and modern product development practices into the business. They will be a builder of people and teams and a collaborative leader who can partner closely with cross-functional teams.

About You — 10+ years of experience in product leadership, with a track record of bringing AI-driven products to market and driving execution with P&L responsibility, ability to drive growth using AI product functionality, pricing, packaging, and partnerships, leveraging data to enhance customer engagement and experience.

Responsibilities

• As a key member of the UKG leadership team, actively shape the future vision and strategy for the company and the AI business unit, ensuring alignment with UKG's broader strategic goals.
• Create a comprehensive AI product roadmap and strategy that aligns with UKG's broader strategy, focusing on differentiation and growth aspirations in the short, mid-, and long-term.
• Build deep relationships with customers, infusing their feedback into the AI product development process to enhance the end-user experience. Own the "voice of the customer" and anticipate future needs to stay ahead of the competition.
• Understand competitive dynamics and leverage insights to differentiate the AI business, ensuring it remains ahead of market trends.
• Own the key drivers of growth for AI products and customer segments, working across the organization to drive these initiatives.
• Collaborate effectively across functions, including the aligned engineering team and the broader go-to-market organization, to set strategy and ensure accountability.
• Advocate for a data-driven culture, leveraging analytics to guide strategic decisions and AI product improvements. Utilize data and KPIs to drive growth, reduce churn, improve NPS, and enhance product quality and features.
• Attract and build a best-in-class AI team empowered to drive transformation in line with business goals. Provide opportunities for internal growth to retain top talent at UKG.
• Serve as a thought partner for holistic AI product growth, working with broader teams to strategically evaluate Build, Buy & Partner decisions.
• Stay abreast of AI trends and technologies, leveraging intellectual curiosity to uncover growth and innovation opportunities that can be translated into actionable strategies.
• Oversee the complete lifecycle of AI products, from ideation through launch and continuous optimization, with a focus on beta AI product development.
• Ensure that AI products comply with ethical standards and regulatory requirements, advocating for transparency, fairness, and accountability in all AI-related initiatives.

Desired Outcomes

About You

Basic Qualifications

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $256,000 to $368,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https : / / www.ukg.com / about-us / careers / benefits

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here (https : / / www.ukg.com / about-us / careers / faqs).

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

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