Assistant Team Trainer & Quality Coach

Assistant Team Trainer & Quality Coach

On-site (Irvine, CA)

Full-Time

$28 / hour + monthly bonus

Mutual of Omaha is a Fortune 300 company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

We offer an extensive compensation package. Benefits include medical, dental, and vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as free legal services and an employee loan program. Mutual of Omaha Mortgage is an equal opportunity employer and we encourage diverse, talented, qualified applicants to apply.

About the Role

We are looking for an Assistant Team Trainer & Call Coach to join our Sales & Service Development team. This hybrid role blends training design, facilitation, and coaching with call quality monitoring and compliance, making it an excellent fit for someone who is passionate about developing talent while ensuring service excellence. The ideal candidate will design engaging training content, deliver impactful workshops, and provide real-time coaching to enhance sales skills, communication, and compliance. By combining learning and development expertise with quality assurance, this role creates a positive, motivating environment that drives both individual growth and overall team success. Successful candidates will bring at least one year of call coaching experience and / or a background in consumer lending, debt settlement, or financial services. They should also be detail-oriented, highly organized, and adaptable, with the ability to meet deadlines and maintain a strong record of timeliness and attendance.

Key Responsibilities

• Review and monitor calls for compliance, accuracy, and customer experience.
• Provide real-time coaching and feedback to improve sales and service performance.
• Design and deliver engaging training sessions, workshops, and role plays.
• Collaborate with leadership to identify training needs and create performance improvement plans.
• Track performance trends and report actionable insights to management.
• Foster a positive, motivating, and growth-focused team culture.

What We're Looking For

1+ year of call coaching, training, or sales enablement experience.

Strong facilitation and presentation skills with the ability to engage and inspire.

Excellent communication and interpersonal skills.

Organized, adaptable, and data-driven with a passion for continuous improvement.

Experience in consumer lending, financial services, or call center operations is a plus.

Why Join Us?

Excellent growth potential opportunities to move into sales or leadership roles.

Be part of a team culture built on coaching, development, and results.