Intake and Outreach Manager - Gallagher Services

Intake And Outreach Manager - Gallagher Services

Job Category : Case Management

Requisition Number : INTAK008425

Job Details

Description

Pay Rate : $62,500

Job Duties & Responsibilities :

• Serves as the strategic lead for the intake and referral process, ensuring a seamless and person-centered experience for people and families through eligibility screening, DDA navigation, documentation, and service enrollment.
• Oversees and enhances intake workflows, coordinating assessments, meetings, and tours in collaboration with program teams, while ensuring compliance and efficiency in documentation and data entry within the case management system.
• Chairs and leads the Admissions Committee, managing the intake pipeline, preparing data-driven reports, facilitating discussions, and ensuring the timely distribution and follow-up of meeting outcomes.
• Develops and drives comprehensive outreach and engagement strategies to expand awareness of Gallagher Services, including representing the agency at regional transition fairs and events, and fostering collaborative relationships with educational institutions and community stakeholders.
• Cultivates and maintains high-impact partnerships with DDA, CCS, Maryland Access Point, and other referral entities to advance Gallagher's visibility and alignment with regional service networks.
• Ensures intake and referral data is efficiently routed and reviewed by appropriate interdisciplinary teams, including nursing and clinical leads, to support informed and timely decision-making.
• Leads coordination efforts to align service start dates across teams, ensuring a smooth onboarding and service delivery experience.
• Oversees intake tracking and reporting systems, ensuring data accuracy and generating insights to inform operational planning and organizational decision-making.
• Partners with Marketing to conceptualize and develop compelling outreach materials that reflect Catholic Charities' values and Gallagher's person-centered approach.
• Analyzes trends in service needs and intake patterns, providing strategic recommendations to Gallagher leadership to support proactive service planning.
• Prepares and delivers regular briefings to internal leadership and stakeholders on outreach and intake performance, challenges, and opportunities.
• Champions a culture of inclusion, dignity, and empowerment for individuals with disabilities, aligning intake practices with organizational values and regulatory expectations.
• Performs other duties as assigned.

Education & Experience Requirements :

Required Skills & Abilities :

Physical Requirements & Work Environment :

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to :

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer