EDI Delivery Consultant - Plex

Michigan, United States

Ohio, United States

Indiana, United States

Troy, Michigan, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Our Plex Professional Services team is looking to add an EDI Delivery Consultant to support domestic and international Trading Partners. As an EDI expert, your mission is to ensure our Customers successfully implement EDI Trading Partners in the Plex Smart Manufacturing Platform, and support our Customer's Teams becoming proficient supporting EDI at their manufacturing facilities. You will use your experience in ERP, Supply Chain, and EDI to provide consulting leadership to customers within the manufacturing industry.

This is a remote position and will report to the Practice Manager - Technical Services.

Your Responsibilities :

• Participate in customer kick-off meetings : review project expectations, deliverables, timelines, and budgets
• Monitor and deliver to a mutually agreed project plan, implementation timeline, and budget
• Gather and create accurate requirements for software configuration or new development, designed to meet the true business needs of the customer and requirements of the Trading Partner
• Test and configure software to meet customer requirements
• Conduct workshops for customers
• Provide multi-faceted support while delivering services, including : resolving problems, explaining products and services, instructing in use of software, configuring software, managing risks, troubleshooting, billing concerns, and other business priorities
• Communicate appropriate guidance for resolution and status in a timely manner
• Collaborate with Services (Professional, Technical, and Support), Customer Success, Product Management, and Product Engineering
• Gather information, research, and manage customer requests from creation to completion
• Manage timelines and deliverables with internal departments and customers
• Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System
• Build formal and informal relationships with customers and internal team members

The Essentials - You Will Have :

The Preferred - You Might Also Have :

What We Offer :

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.