Application Support Engineer (Onsite)

Job Description BAE Systems is currently seeking an Application Support Engineer to join our integrated Operations & Sustainment (O&S) team located in our Arnold MS site. This role will provide critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities.

The Application Support Engineer will be part of an integrated Operations & Sustainment (O&S) team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. This position requires strong linux operating system experience. The Application Support Engineer is responsible for the day-to-day operation of the customer application and monitoring / investigation of segment interfaces. The Support Engineer, under the direction of the O&S Site Lead, is responsible for working with on-site database and system administration support personnel to convey and investigate system anomalies. The Application Support Engineer is responsible for investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based Subject Matter Experts (SMEs) as required.

The Application Support Engineers are used to provide rotating site support (7x24) on a Panama Schedule to ensure

system issues are identified and resolved, minimizing operational impacts - shift work is required.

Panama Schedule night shift example, day shift would be 6am - 6pm :

Week 1 Week 2

Monday 6pm - 6am Monday - Off

Tuesday 6pm - 6am Tuesday - Off

Wednesday - Off Wednesday 6pm - 6am

Thursday - Off Thursday 6pm - 6am

Friday 6pm - 6am Friday - Off

Saturday 6pm - 6am Saturday - Off

Sunday 6pm - 6am Sunday - Off

The Application Support Engineer will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines / implements solution. The Application Support Engineer will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed. The Application Support Engineer is responsible for :

• Responding to requests for technical assistance in person, via phone, or electronically
• Diagnose and resolve hardware and software issues
• Research issues using available information resources
• Advise users on appropriate action
• Follow standard help desk procedures and CONOPS
• Log all customer help interactions
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare daily operational status briefings
• Stay current with system information, changes and updates

Because of the need for consistent, in-person collaboration and the nature of this particular role, it will be performed fulltime on site. This means work will be conducted on location at a BAE Systems customer facility 100% of the time.

Required Education, Experience, & Skills

Preferred Education, Experience, & Skills

Pay Information

Full-Time Salary Range : $70735 - $120250

Please note : This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to : business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits : At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered : health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and / or job specifics.

About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.