Customer Experience Intern

Customer Experience Intern

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, and metal roofing and wall systems. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Job Description

About the Role

This internship is for Summer 2026. Cornerstone Building Brands is seeking a motivated and detail-oriented Customer Experience Analyst Intern to support our Customer Experience team. This internship will provide hands-on experience in business operations, process improvement, and customer experience strategy with exposure to cross-functional teams across the organization. The intern will assist with data analysis, documentation, training resource updates, and process optimization efforts while learning how operational excellence drives customer satisfaction.

This role is ideal for students or recent graduates who are passionate about customer experience, business analytics, and operational efficiency in the building products industry.

What You'll Do

• Support the Customer Experience team by gathering and analyzing data across channels (phone, email, CRM) to identify trends.
• Assist in documenting workflows and researching opportunities for process automation and efficiency.
• Help update training materials, onboarding guides, and maintain the Customer Experience SharePoint site.
• Participate in meetings with internal teams and external partners to observe collaboration and communication best practices.
• Contribute to special projects focused on improving customer experience and internal processes.
• Provide administrative and project support to ensure smooth day-to-day team operations.

Qualifications

What You'll Need

Additional Information

What You'll Get

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.