Customer Care Coord 1Inova Health System • Washington, DC, US
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Customer Care Coord 1
Inova Health System • Washington, DC, US
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job_description.job_card.job_descriptionAnswers patient customer service calls for all Inova Hospitals and department call center queues. Follows customized departmental protocols and algorithms to process patient calls in accordance with Inova and HIPAA policies. Utilizes the call center database and Inova web resources to provide the most up-to-date information to patients, providers, and Inova team members. Utilizes web resources to educate patients / customers on Inova services and patient portals. Utilizes on-call schedule and messaging tools to directly relay time sensitive information to the appropriate on-call medical professionals. Processes customer requests within established department SLAs. Ability to utilize the call center database's functionalities, messaging portals, resource tools, and call center phone systems. Performs daily equipment checks and participates in monthly downtime exercises. Work schedule : 8-hour shift (Monday Friday, between 9 : 00 a.m. 5 : 30 p.m.) Education : High School or GED Experience : None Certification : None
Customer Care Coordinator 1
System Office Administration- Voice Operations is looking for a dedicated Customer Care Coordinator 1 to join the team. This role will be full-time day shift from Monday-Friday 9 : 00am - 5 : 30pm.
Inova is consistently ranked a national healthcare leader in safety, quality, and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits :
- Committed to Team Member Health : offering medical, dental, and vision coverage, and a robust team member wellness program.
- Retirement : Inova matches the first 5% of eligible contributions starting on your first day.
- Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work / Life Balance : offering paid time off and paid parental leave.
Customer Care Coordinator 1 Job Responsibilities :
Additional Requirements :
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Care Coord • Washington, DC, US