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HR Operations Services Specialist

Voya FinancialAtlanta, GA, US

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Together we fight for everyone's opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against : We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Note - At this time we will not consider those who require sponsorship now or in the future.

Note - While this role is remote, it requires someone to be within a commutable distance to either the Windsor CT or Altanta GA office

Position Summary

The HR Operations Services Specialist is responsible for operational delivery for Tier 1 & 2 employee / manager inquiries as they relate to among other things benefits questions / issue, along with HR shared services processes.

Position Description

Responsible for day-to-day operational delivery for key HR processes and applications, spanning across benefits, recruiting, Employee / Manager self-service, Time & Attendance, Payroll, Performance Management, Compensation, HR Portal, and HR Case Management.
Primary point of contact for HR content management maintenance within the HR portal.
Work with internal and external partners to triage escalated cases, such as the Benefits Service Center, ensuring adherence with defined service level agreements.
Crosstrain team members on HR Operations process and procedures.
Participate in small to medium size projects and annual events, including mass data loads and internal / external audit process walkthroughs.
Participate in analyzing case trends to improve service delivery and customer satisfaction.
Stay abreast of HR / legislation changes and corporate activities which may impact HR Operations programs, processes, and / or policies.
Participate in project / enhancement testing and ongoing Workday release testing activities.
Ensure data integrity of all Workday transactions by following the outlined peer review / audit process.
Actively participates in the implementation of enhancements to key HR applications and related processes.
Create procedural documentation.
Provide continuous feedback to peers and management on opportunities for improvement.
Other duties and projects as assigned.

Knowledge & Experience

5+ years relevant HR professional experience

3+ years HR Operations Services experience

Prior benefits knowledge or experience strongly preferred

Strong proficiency in supporting Workday for advanced employee / manager inquiries

Proven knowledge and demonstrated experience across multiple HR sub-functions, including Benefits, HR Administration, and Payroll subject areas

Demonstrated experience working in a fast-paced environment with internal stakeholders and outsourced HR functions.

Learning agility – ability to self-motivate and learn independently

Proven customer service skills, including willingness to be flexible in approach to meet customer's needs

Problem solving skills

Proven analytical skills including ability to formulate recommendations based on metrics

Experience with training and documentation development and delivery

Strong verbal and written communication skills

Ability to facilitate meetings with support of management when required

Ability and personal confidence to influence and diplomatically lead others

Excellent organizational skills, flexibility and the ability to multi-task

Proficiency in Microsoft Office, particularly PowerPoint, Word and Excel

Excellent customer service skills with all levels of management

Compensation Pay Disclosure

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The annual base salary range for this position is $53,970 - $89,960 USD.

What We Offer

Health, dental, vision and life insurance plans

401(k) Savings plan – with generous company matching contributions

Voya Retirement Plan – employer paid cash balance retirement plan

Tuition reimbursement up to $5,250 / year

Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.

Paid volunteer time — 40 hours per calendar year

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations.

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Hr Specialist • Atlanta, GA, US