Retail Store Manager

Job Description

About the Company

Northeast Alternatives / Sapura is a growing, award-winning, seed-to-table cannabis company. We produce and sell the highest quality cannabis products that Massachusetts and Michigan have to offer. NEA achieves this by adding skilled and motivated players to our team. We seek out diverse, talented individuals to further the company's mission and provide unique and innovative ideas. As the business continues to grow, our team will also expand, enabling us to remain the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible, and excited about joining an incredible industry, Northeast Alternatives / Sapura is the perfect place to work!

About the Role

The Retail Store Manager reports to the Regional Manager. The Store Manager is responsible for sales, operations, and the customer experience for the Adult-Use and Medical businesses at their location. The Store Manager upholds customer service, company values, and culture of the brand making the customer a priority of every interaction. The Retail Store Manager is accountable for managing sales performance and identifying sales opportunities, adherence to laws and regulations, inventory management, POS and payment solution management, staffing, and employee development. The Store Manager’s performance is assessed through achieving sales, service, and operational performance goals.

Responsibilities

• Leads, motivates, and inspires store team members.
• Coaches employees to create a customer-centric environment resulting in a memorable and positive customer experience.
• Delivers exceptional customer service by observing, listening, interacting, and following up with customers to ensure satisfaction.
• Works proactively to solve customer complaints and concerns.
• Builds and increases customer retention, fostering strong relationships, and developing brand awareness and loyalty.
• Acts as a Change Champion, initiating and supporting positive change and development.
• Adheres to all Northeast Alternatives policies and procedures.
• Oversees and maintains training and comprehension of state and local compliance laws and regulations.
• Responsible for all store opening and closing procedures.
• Responsible for all cash handling, store fund management, and daily deposits.
• Responsible and accountable for store P&L and controllable expenses.
• Responsible for the fiscal management of payroll spend, office supplies, and product expiration.
• Analyzes and reports on financial performance.
• Works proactively to increase market share and profitability.
• Recruits and trains the highest quality candidates per Northeast Alternatives standards in collaboration with the Human Resources department.
• Provides constructive feedback to help employees meet expectations and goals.
• Responsible for staff scheduling, time and attendance management, sick time approval, time-off requests, and payroll accuracy.
• Has accountability over and tracks performance management of all employees in partnership with Human Resources.
• Conducts regular meetings with dispensary personnel to communicate changes and ensure successful operations and compliance.
• Conducts daily shift meetings to communicate any product changes and other directives for successful operations during that shift.
• Maintains outstanding store condition and visual merchandising standards.
• Maintains a clean and safe environment for all employees and customers while making cleanliness a part of the daily culture.
• Participates in networking and community outreach to create positive relationships within the community.
• Responsible for management and maintenance of store inventory, in-store and online menu accuracy, and display accuracy.
• Other duties as assigned.

Qualifications

Equal Opportunity Statement

Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who share these same values, bring diverse perspectives, and contribute to creating a workplace where all employees feel a sense of belonging.

Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal, and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO M / F / D / V

NOTE : This job description is not intended to be all-inclusive. Employees may be assigned other related duties to meet the ongoing needs of the organization.

Job Type : Full-time