UNITY ACCOUNT EXECUTIVE

Job Description

Job Description

Overview

Responsibilities

The UNITY ACCOUNT EXECUTIVE is responsible for solicitation of casino players from segments selected by Player Development leadership. The Host will call, text, email or use other means of communication to directly invite qualified players to Seminole Hard Rock Tampa Hotel & Casino. Players will be made aware events, shows, available rooms and other qualified opportunities to visit Tampa. The Host will be able to explain the benefits of using our Unity Rewards program and sharing the value of always using their card.

Aggressively and persistently solicits assigned accounts using all available tools.

Maintains outstanding “data hygiene” and ensures that contact information on all assigned players is correct and up to date.

Demonstrates exceptional guest service to both internal and external customers with every interaction.

Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.

Qualifications

• Minimum 2 years of telemarketing or contact marketing experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
• Experience in casino and / or hotel environment preferred
• Proficient knowledge of Microsoft Office, Excel, and Word preferred
• Experience in gaming machines and / or table games preferred
• Must have exceptional guest service skills
• Must have the ability to resolve stressful situations
• Must be able to make sound complimentary decisions based on tracked customer play
• Ability to work flexible schedules, including nights, weekends and holidays

Work Environment :

Duties and responsibilities are typically performed in an office with a phone and computer. Occasionally, duties may include meeting or hosting players in the Casino.

This position requires consistent phone and computer work.

Quotas of contacts made per day will be given and measured.

Native American Preference Policy :

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process :

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to :

Credit Check

Criminal Background Check

Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).