Customer Success Manager

A company is looking for a Customer Success Manager to ensure clients achieve their business objectives using the platform.

Key Responsibilities

Manage a portfolio of key accounts to ensure customer satisfaction and retention

Conduct business reviews to showcase value and identify growth opportunities

Collaborate with internal teams to resolve issues and advocate for customer needs

Required Qualifications

5+ years of experience in Customer Success or Strategic Account Management in a B2B SaaS environment

Proven expertise in supply chain, logistics, or WMS software is a plus

Demonstrated ability to manage multiple accounts while maintaining organization

Bachelor's degree or equivalent professional experience