Backup and Storage SME / Lead

Job Title : Backup and Storage SME / Lead

Location : Princeton NJ : : Onsite

Key Responsibilities :

• Serve as a technical point of contact for customer-facing escalations and infrastructure planning.
• Engage with application, database, virtualization, and cloud teams to gather requirements and align infrastructure solutions.
• Participate in customer meetings to understand pain points and translate them into technical improvements.
• Provide clear, proactive communication on issue status, RCA, and preventive recommendations.
• Collaborate with vendors (Dell, NetApp, Veritas, Rubrik, Commvault) for Projects, escalated support.
• Act as an escalation point for complex storage and backup incidents.
• Perform performance tuning, capacity forecasting, and root cause analysis.
• Create and maintain documentation : architecture diagrams, SOPs, configuration guides.
• Familiar with monitoring tools NetBackup OpsCenter, Rubrik Reports, CloudIQ, OnCommand.
• Follow ITIL processes for incident, change, and problem management.
• Strong analytical and troubleshooting skills.
• Effective communication and collaboration with cross-functional teams.
• Ability to manage and prioritize multiple high-impact issues simultaneously

Skills Required : Storage :

Backup :

Operations & Support :

Experience in Storage and Backup :

Strong Brocade SAN fabric knowledge zoning, monitoring, CLI troubleshooting