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Scheduling Support Specialist
Scheduling Support SpecialistCommunity Living & Support Services (CLASS) • Pittsburgh, PA, US
Scheduling Support Specialist

Scheduling Support Specialist

Community Living & Support Services (CLASS) • Pittsburgh, PA, US
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Job Description

Job Description

CLASS Summary

Do you desire working for a company that is invested in your professional development? Do you have the desire to work for an agency that strives to make a difference in the lives of isolated and vulnerable populations in your community? Do you want to build a stronger community and ensure that all people, regardless of ability, can live, work, and play in the communities of their choice? If so, please read on!

What Employees are saying about CLASS :

"CLASS allows me to use my strengths to service the participants."

"Good atmosphere to achieve common goals."

"Staff are compassionate and dedicated in their professional supporting our participants."

The Scheduling Support Specialist position is being hired for a part-time or full-time basis!

ESSENTIAL FUNCTIONS :

  • Develop and maintain staff schedules to ensure coverage of authorized services for Community Programs participants.

Schedule and update shift assignments in the EVV system for Direct Care Workers and Community Partners according to authorization from payers.

  • Respond to Direct Care Workers’ and Community Partners’ call offs, schedule changes, and other needs.
  • Fill open shifts with alternate Direct Care Workers and Community Partners.
  • Communicate schedule changes and updates promptly to staff and supervisors.
  • Consistently monitor and complete all tasks related to EVV system to ensure accurate information for billing of services provided.
  • Maintain agency’s EVV system, update as needed.
  • Configure new EVV features

  • Generate and distribute EVV reports such as participants not being served or underserviced; staff compliance; clock ins / outs; etc. to appropriate stakeholders as needed
  • Monitor EVV homepage and notifications from provider.
  • Professionally communicate with agency staff
  • Communicate with agency directors, supervisors, and coordinators regarding any EVV system issues

  • Work directly with Information Technology Department to optimize EVV system to best fit agency needs
  • Provide technical support to staff on responsibilities relating to EVV system
  • Conduct and attend EVV trainings as necessary to ensure agency’s overall compliance and success
  • Provide back-up care, as needed.
  • MINIMUM QUALIFICATIONS :

  • High school diploma or GED required; associate’s degree in human services or related field preferred.
  • One (1) year of experience in scheduling, staffing coordination, or administrative support (non-profit or healthcare preferred).
  • Experience using scheduling or data management systems (EVV system experience preferred).
  • Must be at minimum 18 years old.
  • REQUIRED SKILLS :

  • Positive and effective written and verbal communication skills.
  • Strong organizational and analytical skills.
  • Strong attention to accuracy and detail.
  • Experience with MS Office.
  • OTHER JOB REQUIREMENTS :

  • Perform duties in a professional, mature, effective, discreet and efficient manner.
  • Be a self-directed, organized and responsible professional.
  • Respond to employees in a tactful and professional manner.
  • Adhere to the policies established by CLASS and its relevant funding sources and Board of Directors.
  • Maintain positive working relationships with supervisors, directors, co-workers, and participants.
  • Render and accept criticism in a professional manner.
  • Attend trainings related to job functions as required.
  • Maintain confidentiality of all participants and staff information.
  • Check and respond in detail to CLASS emails in a timely manner.
  • Benefits :

    Only full-time (32 hours or more) employees are eligible

    Medical / Vision / Dental

    Life / LTD / LTC

    Paid Time Off

    401K enrollment

    Health Savings Account

    Employee Referral Program

    CLASS does not discriminate against any person regardless of race, creed, color, national origin, sex, disability, age in admission, treatment, or by participation in programs, services, and activities, or in employment.

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    Scheduling Specialist • Pittsburgh, PA, US

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