Director of Call Center OperationsVirtualVocations • Irvine, California, United States
Director of Call Center Operations
VirtualVocations • Irvine, California, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Director of Call Center Operations responsible for overseeing the centralization of call center functions and enhancing service delivery.
Key Responsibilities
Lead the integration of Access Center and Care Navigation teams into a unified call center operation
Develop and implement strategies to streamline processes and improve service delivery
Supervise and mentor call center managers and staff, fostering a culture of excellence and continuous improvement
Required Qualifications
Bachelor's degree; Master's preferred
7+ years' experience in call center management, with at least 3 years in leadership roles
Experience managing large-scale call center operations and leading teams through transformations
Strong understanding of call center technologies and best practices
Experience in healthcare or medical practice settings is highly desired
serp_jobs.job_alerts.create_a_job
Call Center Director • Irvine, California, United States
Job_description.internal_linking.related_jobs A company is looking for a Director of Operations to lead initiatives that improve outcomes for providers and patients in value-based care.
Key Responsibilities Drive the operational strategy and ...serp_jobs.internal_linking.show_more A company is looking for a Director, Business Operations & Strategy (Marketplace Growth).Key Responsibilities Own the systems, strategy, and execution behind the quoting engine, automation infras...serp_jobs.internal_linking.show_more A company is looking for a Senior Director, Site Reliability Engineering & Cloud Operations.Key Responsibilities Lead the transition to containerized and cloud-native architectures using Azure se...serp_jobs.internal_linking.show_more A company is looking for a Director of Sales Operations.Key Responsibilities Own and administer tools such as Salesforce, SalesLoft, LeanData, SalesNavigator, and LeadIQ Ensure data hygiene and ...serp_jobs.internal_linking.show_more A company is looking for a Senior Manager, Customer Operations to lead inbound virtual contact center teams.Key Responsibilities Build and maintain a high-performance culture by setting goals and...serp_jobs.internal_linking.show_more A company is looking for a Senior Director, Consumer & Customer Service.Key Responsibilities Set the customer service vision and strategy in partnership with senior leadership to deliver exceptio...serp_jobs.internal_linking.show_more A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Work wi...serp_jobs.internal_linking.show_more A company is looking for a Manager of Credentialing and Compliance Operations to lead and scale the credentialing infrastructure for a nationwide healthcare staffing initiative.Key Responsibilities...serp_jobs.internal_linking.show_more A company is looking for a Director of Customer Service to design and scale the service operation that enhances customer experience and retention.
Key Responsibilities Lead the service department,...serp_jobs.internal_linking.show_more A company is looking for a Director, Solution Sales - Agency Team Lead.Key Responsibilities Manage relationships with health agencies and serve as the primary contact Consult with agency partner...serp_jobs.internal_linking.show_more A company is looking for a Director of Clinical Services Operations.Key Responsibilities Lead day-to-day operations ensuring compliance with contracts and regulations Develop and implement proce...serp_jobs.internal_linking.show_more A company is looking for a Director of Enterprise Solution Engineering.Key Responsibilities Lead, inspire, and grow a team of Sales Engineers for strategic enterprise accounts Coach and develop ...serp_jobs.internal_linking.show_more A company is looking for a Contact Center Operations Representative.Key Responsibilities Maintain high service level standards and meet or exceed service metrics Demonstrate quality decision-mak...serp_jobs.internal_linking.show_more A company is looking for a Director of Care Operations.Key Responsibilities Oversee day-to-day operations of the Enhanced Care Management program to meet delivery targets Grow and manage a multi...serp_jobs.internal_linking.show_more A company is looking for a Director, Employee Benefits System Operations.Key Responsibilities Collaborate with national operations leadership to align AMS solutions with business needs and corpor...serp_jobs.internal_linking.show_more A company is looking for a Director of Call Center Operations responsible for overseeing the centralization of call center functions and enhancing service delivery.
Key Responsibilities Lead the i...serp_jobs.internal_linking.show_more A company is looking for a Director, Outbound Sales.Key Responsibilities : Lead, mentor, and manage a team of outbound agents and supervisors Develop and implement call center strategies to impro...serp_jobs.internal_linking.show_more A company is looking for a Director of Voice Engineering & Operations.Key Responsibilities Manage and motivate the Voice Engineering & Operations team Oversee Voice VoIP & TDM Networks, ensuring...serp_jobs.internal_linking.show_more A company is looking for a Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and tracking progress Work with team leads ...serp_jobs.internal_linking.show_more A company is looking for a Director of Client Operations.Key Responsibilities Oversee day-to-day delivery of contracted operational services to clients Lead direct reports and manage client inqu...serp_jobs.internal_linking.show_more
Director of Operations
VirtualVocations • Fontana, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Business Operations
VirtualVocations • Mission Viejo, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Director of SRE & Cloud Operations
VirtualVocations • Fullerton, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Sales Operations Director
VirtualVocations • Ontario, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Manager of Customer Operations
VirtualVocations • Orange, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Director of Customer Service
VirtualVocations • Fontana, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Manager of Contact Center Operations
VirtualVocations • Fontana, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Director of Credentialing Operations
VirtualVocations • Oceanside, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Customer Service
VirtualVocations • Pasadena, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Agency Solutions
VirtualVocations • Mission Viejo, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Director of Clinical Operations
VirtualVocations • Garden Grove, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Enterprise Solutions
VirtualVocations • Huntington Beach, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Contact Center Operations Representative
VirtualVocations • San Bernardino, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Care Operations
VirtualVocations • Orange, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Director of Employee Benefits Operations
VirtualVocations • Irvine, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Director of Call Center Operations
VirtualVocations • San Bernardino, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Director of Outbound Sales
VirtualVocations • Whittier, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Director of Voice Engineering
VirtualVocations • San Bernardino, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Contact Center Operations Manager
VirtualVocations • San Bernardino, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Client Operations
VirtualVocations • Irvine, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted