Technical Support Specialist

A company is looking for a Tech Support Specialist to assist customers with technical issues related to their products and services.

Key Responsibilities

Diagnose and troubleshoot technical issues, including support for heavy Android applications

Track calls to resolution and provide feedback to customers while documenting cases in Salesforce

Maintain professional relationships with clients and analyze product malfunctions

Required Qualifications

Proven experience as a Technical Support Representative or similar role

Good understanding of computer systems, mobile devices, and tech products

Familiarity with remote desktop applications and help desk software, particularly Salesforce

Ability to provide step-by-step technical assistance

Flexibility to work shift hours as needed