Contact Center Specialist

Job Title : Contact Center Specialist

Location : Dallas, TX 75246

Duration : 03 - 06 Months Contract

Job Description :

• Answer incoming calls and electronic requests from patients, family members, and external parties in a professional and courteous manner.
• Register new patients and schedule healthcare appointments while ensuring timely, accurate, and compliant data entry.
• Verify insurance coverage or determine patient self-pay responsibilities and provide cost estimates.
• Handle clerical and clinical messages from patients, family members, and healthcare professionals.
• Identify urgent patient situations and coordinate immediate triage.
• Remain composed with upset callers, escalating priority issues when needed.
• Demonstrate effective customer service and teamwork skills, maintaining a professional demeanor in a fast-paced, stressful environment.