Service Solutions Specialist

Service Solutions Specialist

At Mr. Rooter Plumbing of Virginia Beach, we're more than pipes and drains we're in the business of people. As a Service Solutions Specialist, you'll be the first voice and lasting impression our customers experience. From answering calls to scheduling appointments to recommending the best solutions, your goal is to help homeowners feel confident, cared for, and fully taken care of. This role is perfect for someone who thrives in a fast-paced, customer-first environment and loves wearing multiple hats part problem-solver, part scheduler, part product expert.

Key responsibilities include :

• Inbound Call Handling : Answer incoming calls with a warm, professional tone; understand the customer's needs and offer immediate support or guidance
• Service Scheduling : Book, reschedule, and manage service appointments for both residential and commercial customers, including maintenance plan visits
• Inside Sales : Identify upsell opportunities, present service packages, and educate customers on available products such as smart leak detectors, water filtration systems, or maintenance memberships
• Outbound Calls : Follow up with customers on estimates, post-service satisfaction, and maintenance reminders
• Marketing Support : Assist with seasonal campaigns, email / SMS follow-ups, review requests, and light social media or CRM support
• Administrative Tasks : Maintain accurate records in CRM, process service agreements, assist with daily office admin operations as needed

You're a great fit if you :

What we offer :

Our vision

We believe in doing good work that matters for our customers, our community, and our people. When you join Mr. Rooter Plumbing of Virginia Beach, you're not just taking a job you're becoming part of a team that values integrity, hustle, and heart.