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Product Owner eSignature (DocuSign) Delivery & Support (Raleigh)

Product Owner eSignature (DocuSign) Delivery & Support (Raleigh)

First HorizonRaleigh, NC, United States
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Product Owner eSignature (DocuSign) Delivery & Support

Serve as the Product Owner guiding the enterprise-wide implementation and ongoing success of DocuSign's eSignature platform. Lead the eSignature Delivery and Support team, driving seamless, secure, and scalable digital signature solutions (and related solutions) with a focus on operational excellence, client satisfaction, and transformative workflow improvements.

This role is ideal for a strategic leader who is passionate about building strong teams, streamlining digital workflows, and delivering transformative solutions for clients. You will be at the heart of our digital transformation, with visibility and influence across business, technology, and operations.

Key responsibilities include :

  • Lead, mentor, and empower a high-performing cross-functional team (including a dedicated Business Analyst) responsible for design, deployment, and support of DocuSign solutions.
  • Oversee the delivery of eSignature implementations ensuring projects are executed on time, on budget, and to the highest quality standards.
  • Oversee the delivery of related solutions, including web forms, remote online notary and electronic vaulting.
  • Act as a bridge between client needs, technical development, and business objectives to maximize value and drive adoption / usage.
  • Deliver responsive, expert-level support for clients and associates, proactively identifying and resolving issues and optimizing user experiences.
  • Optimize delivery and support processes for efficiency, scalability, and compliance.
  • Collaborate closely with product, technology, business, compliance and legal teams to align DocuSign solutions with changing regulatory, risk, and security requirements.
  • Monitor KPIs and client feedback to measure success, identify trends, and promote continuous improvement.
  • Develop and showcase compelling demos and use cases to drive excitement and adoption across lines of business.
  • Stay current on digital signature trends, standards, and competitive landscape, and advocate for the adoption of new technologies where appropriate for the organization.

Qualifications include :

  • 5-8+ years of experience in Product Ownership, Business Analysis, or Project Management Roles.
  • 3+ years as a hands-on leader with DocuSign eSignature or similar digital document solutions.
  • Extensive technical background, with strong system architecture and API integrations understanding.
  • Financial services / banking experience preferred; including compliance, risk, and legal exposure regarding eSignature workflows.
  • Proven ability to deliver enterprise-wide technology rollouts.
  • Proven leadership skills with ability to build credibility, motivate teams, and drive cross-functional decision making.
  • Possesses expertise in process and data modeling, architectural development methodologies, IT planning methodologies and extensive knowledge of the enterprise's business and decision-making processes.
  • Agile and RAID methodology experience.
  • Passion for mentoring, knowledge sharing, and fostering a culture of innovation and continued improvement.
  • Vendor relationship management experience preferred.

    • First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. More information is available at www.FirstHorizon.com.

    Benefit highlights include :

  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match
  • More FirstHorizon.com / First-Horizon-National-Corporation / Careers / Our-Benefits

    • Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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