Marketing Guest Experience Representative

Marketing Guest Experience Representative

What makes Hilton Grand Vacations unique? Together, We Can.

We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.

Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

What Will I Be Doing?

As a Marketing Guest Experience Representative, you will have the opportunity provides full marketing support to the operation, to include administrative support, program assistance, event coordination, and all departmental reports.

Prepares and submit all room block assignments. Communicates with front desk, housekeeping and maintenance on room status and assignment moves. Orders and tracks marketing collateral pieces for site's operation. Checks in all guests according to front desk standards and procedures. This includes but is not limited to procuring credit card information from guest, assigning keys, parking passes, additional guest information, signing proper forms. Provides guest with resort and or area information in the event the agent is occupied with room checks or another client. Assists with events information and forms that need to be signed. Provides and updates the master list with tour status and room information. Prepares arrivals report for In-House Marketing. Attends all meetings regarding program. Performs marketing guest recovery, to include guest appeasement preparation & delivery and guest calls. Provides outstanding customer service. Consistently practices and maintains the highest standards of integrity when interacting with fellow team members, management, owners, members and prospects. We offer an extraordinary benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.

What are we looking for. We believe that at the core of our company's success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience : High School Diploma / GED Able to work flexible schedules including mornings, evenings, weekends and holidays Proficient with Microsoft Word, Excel and Outlook Excellent written and verbal communication skills with strong sense of customer service Good organizational skills and detail oriented It would be advantageous in this position for you to demonstrate the following capabilities and distinctions : Previous Vacation Ownership and guest relations experience

What will it be like to be a Team Member.. HGV is now offering first day benefits to new employees! Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Day-One Benefits

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility : All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

Perks

Benefits that support Team Member health and financial wellbeing.

Travel and hotel discounts for Team Members, family and friends.

A healthy work-life balance with PTO and flexible hours.

Team Member events that build camaraderie through fun activities.

An open-minded culture committed to diversity and inclusion.

Incentives for Team Members that exhibit excellence every day.