Fraud Operations Specialist

Job Title : Fraud Operations Specialist

Job Duration : 6 months' contract

Job Location : Overland Park, KS 66251

Note : Hybrid role, 3 days onsite / 2 days remote after training is complete. Work hours : Mon-Fri 8 : 00AM to 7 : 00PM CST and Saturday 8 : 00AM to 5 : 00PM CST.

Job Description :

• At least 1 year of relevant experience in fraud, customer service or a call center is required.
• 1 year of experience operating a computer in a Windows based environment
• Conduct in depth analysis and / or investigations to identify and manage fraudulent activities.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact client. Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations.
• Establishes and improves fraud-related process.
• Identifies issues and recommends solutions on team projects.
• Should have Phone skills, typing skills and good communication skills.
• High School diploma is preferred.