IT Systems Technician

Overview

Job Summary : In this role, you will be responsible for providing technical support to credit union staff and third-party partners through in person, phone, chat, and email channels. Maintaining assigned systems and provide problem resolution and technical support services with high reliability and a minimum of supervision and direction. You will be responsible for providing a high level of end-user support in responding to questions, diagnosing, and resolving problems within their level of expertise.

Key Responsibilities

• Provide in-person and virtual technical support to credit union staff.
• Install, configure, and maintain desktop PCs, laptops, and Apple Mac machines.
• Install, configure, and maintain related peripheral equipment for end users.
• Troubleshoot errors and issues with end-user PCs and peripheral equipment.
• Coordinate 3rd party support of end-user systems when necessary.
• Provide high-level end user support to questions and problem resolution.
• Diagnose and resolve technology-based issues / problems.
• Oversee and maintain assigned systems including problem resolution and support services.

Qualifications

Required Skills :

Preferred Skills :

What We Offer

Up to 15 days in 1st year of service

7% company match

Health Savings Account with Employer Contribution Available

Provided by the Credit Union with Optional Supplemental Coverage Available

Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

J-18808-Ljbffr