Salesforce Administrator

Title : Salesforce Technical Business Analyst - Hybrid

Mandatory skills :

Salesforce

API

business requirements

gap analysis

Salesforce tools

Salesforce projects

Salesforce platform

process flows

data maps

documentation

change management

Payments

Description :

Key Responsibilities :

• Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
• Translate business needs into functional specifications and work with developers to implement scalable solutions.
• Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and
• Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
• Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
• Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
• Develop and maintain detailed process flows, data maps, and documentation.
• Conduct user training sessions and support change management efforts.
• Maintain up-to-date knowledge of Salesforce platform capabilities and recommend best practices.

Required Skills

• 5 + years of Salesforce experience as a Business Analyst
• API
• Data Migration
• Gathering, analyzing, and documenting business requirements

Preferred Skills

• Collections / Payments experience
• Salesforce Certification
• Scrum Certification
• SaFE Certification

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details : Account co-ordinator : Ramadas Kumaresan VIVA USA INC. 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008