Subaru South Charlotte is hiring : Service Writer in Pineville

Service Writer

Subaru South Charlotte | Charlotte, NC

“Whatever it takes to stand above the rest.”

Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians.

This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer.

What We Offer :

Competitive Pay + Bonus Opportunities

401(k) Plan with Match

Health, Dental & HSA Options

Holiday Bonus Program

Employee Discounts on service, parts, and vehicles

Paid Training & Career Development

Closed on Sundays

Team-Oriented Culture and hands-on leadership

Your Responsibilities :

Greet customers warmly and check them in for service appointments

Accurately document customer concerns and vehicle issues on repair orders

Communicate with technicians to understand diagnosis, timelines, and recommended repairs

Present repair estimates to customers clearly and professionally, answering questions and gaining approvals

Keep customers updated throughout the repair process and notify them of any delays or additional work needed

Coordinate vehicle delivery and ensure satisfaction with completed services

Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders

Help maintain a clean, organized, and welcoming service lane

What We’re Looking For :

Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred)

Excellent communication and interpersonal skills

Strong organizational skills with attention to detail

Ability to multi-task in a high-volume environment

Basic mechanical knowledge and interest in the automotive industry

Familiarity with dealership management software (CDK experience a plus)

Valid driver’s license and clean MVR

Positive, team-focused attitude

Ready to grow your career with a dealership that puts people first?

Apply today and join a high-performing team at Subaru South Charlotte.

Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.