Move-In Coordinator

Job Summary / Position Overview

Under direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.

Success in this role is measured by :

High degree of prospective resident and prospective resident family satisfaction

Excellent customer service metrics

Synergy and collaboration with community team managers

Successful sales and marketing efforts

Key Duties and Responsibilities :

Assist in maintaining up-to-date records of all communication with prospective customers using lead management system

Track each prospective resident from initial contact to the close, and finally, through the move-in

Maintain a strong knowledge of community’s unique selling points, including benefits and services provided to residents and rates

Maintain a strong knowledge of competitor information

In the absence of, but with guidance of the Senior Care Counselor, builds positive and trusting relationships with prospects by :

Listening to the needs of the prospect

Asking questions to acquire more information about the prospect’s situation and concerns

Presenting the benefits of the community to the prospect and explaining how the needs of the prospect can be met

Introducing prospects and their families to other associates, residents and families and providing opportunities for them to experience the benefits of the community

Inviting family members to become involved with the community through volunteer opportunities

Following up with prospects on a timely basis

Provide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-in

Coordinate with the Resident Care Director to schedule an assessment with the resident as needed

Inform all departments and associates of the pending move-in date and the necessary information about the resident

Assist the resident and his / her family with the transition process through on-going communication, sensitivity and reassurance

Assist with planning and participate in sales initiatives and events

Schedule move-in meeting for new resident and coordinate the participation of required community team members

Other, related duties as assigned

Qualifications :

Previous administrative and / or customer service experience preferred

Positive, energetic and enthusiastic attitude, ability to work as a team member

Availability to work some weekends, some evenings and special occasions.