Technical Ops Support Specialist II

Overview

At CompucomStaffing you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Role Summary

Our client is currently seeking a qualified Technical Ops Support Specialist to join their team onsite in Bradenton, FL and provide end-user support.

Duties and Responsibilities

• Be the primary escalation and overflow for incoming support requests
• Distinguish and route the type of request that comes in : a defect in the Platform, a training opportunity for the employees, or a gap in the Platform and follow procedures to resolve or escalate the issue
• Handle all aspects of the employee account lifecycle, from account creation to termination
• Develop a strong understanding of the client platform : applications, systems, technologies, workflows, interfaces the employees use every day
• Identify failures or inefficiencies in processes or systems, discussing it with the rest of the team and documenting it
• Handle tasks on site as needed, including shipping and receiving of devices
• Complete specific project tasks provided by the Senior Specialist or Manager
• Handle all daily tickets and escape, with all available information, after performing all known troubleshooting steps
• Proficiency in all daily systems in the appropriate training folders
• Point out inefficiencies in team operating procedure and document accordingly

Skills and Qualifications

Wage Range

The rate for this position is between $19.70 - $28.00 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre-tax benefits.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Equal Opportunity Statement

CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. The Company reserves the right to modify compensation and benefits information at any time, with or without notice, subject to applicable law.

J-18808-Ljbffr