VP of Operations

Job Description

Job Description

We are looking for a strong VP of Operations with experiencing in scaling brands to join our growing client's team in New Orleans.

Key Responsibilities

• Identify operational priorities that need to be addressed with a clear roadmap and timeline that enables achievement of 2026 goals and keeps us on track to support the ongoing growth in 2027 and beyond.
• Own the enterprise systems roadmap across ERP, WMS / OMS, POS, CRM / sales tools, PLM, finance / accounting, and data / BI - driving adoption, data integrity, role clarity, and measurable ROI.
• Optimize and redesign an endtoend omnichannel order lifecycle spanning DTC ecommerce, retail, and wholesale (BOPIS, shipfromstore, storetohome, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency.
• Stand up agile PMO and governance model (intake, prioritization, resourcing, stagegates, and postmortems) with clear RACI across crossfunctional programs.
• Establish a single source of truth and KPI definitions; design and optimize dashboards for leaders and partner with Finance and FP&A to provide operational visibility.
• Evolve warehousing and logistics strategy (owned facilities and / or 3PL) including slotting, flow, transportation, and WMS best practices with performance SLAs.
• Recruit, coach, and develop a highperforming, lean operations organization with clear roles, metrics, and career paths that scale with the business.
• Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problemsolving.
• Define and operationalize a bestinclass customer service model across channels with clear SLAs and VOC feedback loops.
• Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies.
• Strengthen operational controls across ordertocash and procuretopay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management.
• Establish and publish a 12–18 month operations roadmap with business cases and resourcing; track progress via weekly / monthly reviews and QBRs.
• Own performance management for operations : OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS / CSAT, and defect rates.
• Ensure the brand ethos and core values come to life in all operational touchpoints – from vendor relationships to internal business partners and driving a modern approach to scale.

Requirements