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Systems Support Analyst Sr (IT)

Systems Support Analyst Sr (IT)

Jobs via DiceTempe, AZ, US
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Overview

IT Helpdesk Coordinator 3 – Full time, ASU Engineering Technical Services (ETS) – Fulton Schools of Engineering, Tempe campus. The role focuses on Classroom Support and Clients Orchestration, managing and enhancing computing and AV systems, leading student workers, and collaborating with Enterprise Technology to modernize classroom infrastructure.

Max Pay : $72,400 USD Annual (depends on experience). Apply before 11 : 59 PM Arizona time the day before the posted End Date.

Position Salary Range

  • $57,900 - $72,400 per year; DOE

Essential Duties

  • Receives, responds to, and monitors status of work-order requests for technical assistance through ServiceNow and Salesforce. Updates ticket system to reflect activities performed and status of requests to ensure timely completion per policy.
  • Coordinates, installs new hardware, equipment, and provides AV support.
  • Participate in planning and execution of technology upgrades and refresh cycles for instructional spaces.
  • Improve relevant operational efficiencies with the use of AI tools.
  • Coordinate software requests on an ongoing basis.
  • Ensure software licensing is authorized and in compliance for use and installation.
  • Software license installation, management, implementation, vendor, and end user coordination.
  • Assist with Software Packaging process for Intune and JAMF deployments.
  • Maintain software request form and process.
  • Assist with technical management and support of classroom and labs, adhering to Service Level Agreements.
  • Active Directory computer object and policy management.
  • Provide professional and positive customer support.
  • Create, update classroom documentation and software database.
  • Desired Qualifications

  • Experience with installing, configuring, imaging, maintaining and troubleshooting Windows 11 and MacOS.
  • Experience with SCCM, Intune, and / or JAMF deployment services.
  • Experience with application packaging, automating software deployment.
  • Experience troubleshooting software, hardware, and networking problems.
  • Experience with Windows Active Directory and Group Policies.
  • Experience in documenting application installations, as well as software inventory lists, using web collaboration tools like SharePoint.
  • Experience in basic project management (i.e., organize and schedule tasks, prioritize).
  • Experience in presenting in groups and training staff or student workers.
  • Working Environment

  • Work collaboratively across various departments within Engineering and with diverse populations across the University.
  • Use computers effectively; extended periods of viewing screen, inputting, reviewing and retrieving information.
  • Environmentally controlled office setting; extended periods of sitting, standing and walking.
  • Physical demands may include stooping, bending, crawling, reaching, lifting and pushing objects up to 50 pounds.
  • Regularly required to work in cramped / enclosed areas and exposure to temperature variations when deploying equipment.
  • Regular review of completed tasks and effective teamwork.
  • Minimum Qualifications

    High School Diploma and three years experience appropriate to the area of assignment / field; OR any equivalent combination of experience and / or training with comparable knowledge, skills and abilities.

    Department Statement

    The Ira A. Fulton Schools of Engineering is the largest producer of engineering and technical talent in the nation and seeks to deliver a world-class learning experience for our students and to advance research and innovation — all at scale. We value inherently interdisciplinary endeavors that leverage the breadth and depth of expertise among our faculty and have built a unique place for large-scale innovation characterized by foundational excellence and translational impacts. We are an engineering school on the rise at the nation\'s most innovative university. The Fulton Schools of Engineering follows a framework of values including excellence, innovation, bold thinking, learning and collaboration, and building a foundation for success.

    Location

    Campus : Tempe

    Other Details

  • Driving Requirement : Driving is not required for this position.
  • Funding : No Federal Funding
  • Instructions to Apply : Current Employees and Students should apply directly within Workday using the Jobs Hub. Attach : Cover letter, Resume / CV
  • EEO and Compliance

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. ASU conducts pre-employment screening including background checks and fingerprint check where applicable.

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