Job Description
Job Description
POSITION SUMMARY : The Teller serves as the primary point of contact for customers and non-customers and provides outstanding customer service throughout the interaction. They perform a variety of customer transactions on a daily basis, provide information, resolve issues and look for opportunities to strengthen the customer relationship through suggestion of other bank products and services.
Hours : Full-Time (40 Hours), Monday – Friday 8 : 15AM – 5 : 15PM, rotating Saturdays (will get half day during the week if working a Saturday)
ESSENTIAL FUNCTIONS :
- Accept and accurately process all financial transactions.
- Maintain responsibility for cash drawer and follow proper balancing procedures.
- Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
- Provide excellent customer service by providing answers and assistance for customer questions, and concerns.
- Cross sell other bank services and refer customers to other departments to help achieve goals set by management.
- Learn and maintain knowledge of products, fees and policies, and stay current on offerings to make product suggestions.
- Demonstrate compliance with all bank regulations for assigned job functions that apply to designated job responsibilities.
- Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
- Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
- Regular and reliable attendance is an essential function of this position.
- Perform other job related duties as assigned.
QUALIFICATIONS :
High school diplomaCash handling experience preferredAccuracy and attention to detailPrevious sales and customer service experience preferredEffective communicator – promotes Union Bank’s customer service philosophyBasic math skills and proficient computer skillsAbility to work independently and exercise good judgmentWORKING ENVIRONMENT :
Indoor work – not exposed to outdoor elements or hazardsAbility to stand and / or walk for prolonged periods of timeSome sedentary work lifting and / carrying up to 50 lbs. occasionally.PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.