Technical Support Representative

POSITION OVERVIEW

dormakaba is seeking a Technical Support Rep based in Lexington, KY. The Technical Support Rep is responsible for providing technical support to end users, such as financial institutions, atm operators, armored car companies, and integrators. They will support internal business partners in managing and operating software applications and lock hardware. The Technical Support Rep is responsible for initiating and / or implementing corrective action as needed to provide a level of customer service necessary to support the achievement of defined corporate and department goals.

HIRING SALARY RANGE : Base Salary $55,000 - $65,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Respond to standard customer inquiries and provide basic troubleshooting support for safe lock hardware and application software products
• Follow established procedures to install or configure software and hardware
• Escalate unresolved or complex issues to Level 2 or senior technical staff
• Operate a computer workstation to assist in preparing routine reports and documentation
• Perform assigned system maintenance to various electronic and physical files according to guidelines and / or under supervision

WHAT WE REQUIRE

WHAT WE PREFER

WHAT WE OFFER

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.

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