Healthcare - Customer Success Executive - Chicago Loop

Job Description

Job Description

We are seeking a proactive and client-focused Customer Success Executive  to join our team. This role is ideal for someone early in their career who wants to grow into a consultative, client-facing position in healthcare management.

As a Customer Success Associate, you will :

Manage and strengthen client relationships.

Support account growth through consultative engagement.

Help clients identify opportunities for improved business performance.

Over time, develop skills to conduct process analysis, outsourcing / automation assessments, and ROI reporting—building toward a strategic advisory role.

This is an opportunity for someone with a strong educational background in healthcare administration and some hands-on experience in a healthcare organization to build a career in client success, account management, and healthcare transformation.

Key ResponsibilitiesClient Relationship & Consultative Engagement

Act as the primary point of contact for assigned healthcare provider clients.

Conduct regular check-ins to understand client goals, challenges, and opportunities.

Build consultative partnerships by caring about the client’s business and continuously identifying ways Neolytix can add measurable impact.

Account Growth & Value Expansion

Identify opportunities to expand services, aligning Neolytix solutions to client needs.

Support cross-selling and upselling by highlighting how Neolytix services improve efficiency, revenue, or compliance.

Partner with internal teams to present tailored solutions that demonstrate tangible ROI.

Revenue Cycle & Business Insights

Analyze revenue cycle data and performance trends to spot revenue leakage or workflow inefficiencies.

Assist in preparing client-facing reports and presentations showcasing key metrics, outcomes, and improvement opportunities.

Translate technical or financial insights into clear, actionable recommendations for clients.

Aspirational Growth (Future Responsibilities)

As experience builds, take part in :

Process analysis & transformation assessments (outsourcing, automation, technology enablement).

ROI analysis reports to quantify the business impact of Neolytix services.

Consultative solution design , helping clients reimagine their workflows for higher efficiency and better outcomes.

Collaboration & Delivery Support

Work closely with Delivery teams to ensure service quality and alignment with client expectations.

Identify process improvement opportunities within client workflows and collaborate internally to implement solutions.

Manage multiple client accounts simultaneously while maintaining attention to detail and responsiveness.

Qualifications

Bachelor’s degree in Healthcare Administration, Business, or related field (required).

1–2 years of experience in a healthcare organization, medical billing company, or revenue cycle setting (preferred, but internships or strong academic exposure also considered).

Familiarity with medical billing software (Epic, eClinicalWorks, AdvancedMD, Athena) or CRM tools is a plus.

Strong communication skills—able to simplify complex healthcare or financial concepts for clients.

Analytical mindset with the ability to interpret performance data.

Highly organized, proactive, and eager to learn and grow into a consultative role.

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